The unnecessary charges imposed to telco users due
to drop-call had raised the rile of telco users. A survey had been done by MCA
Selangor Public Services and Complaints Department regarding this issue on over
300 people and together with the complaints received by the past few months on
this drop-call. Everyone was extremely dissatisfied with these unnecessary
charges. In addition, regarding to these unnecessary charges being imposed to
telco users, it starts to bring up the suspicious of telco users whereby they
wonder are those telco company using this kind of indirect ways in order to
raise their company profits. Moreover with the increase of telco users
nowadays, there is a need for telco companies to upgrade their system and not
giving excuses that users are at the area where there is no connection. This is
unacceptable to all users because they able to phone to another party but it
hang up after 2-3 minutes.
Front from left, Kelvin Chong (Deputy Head I of MCA Selangor Public Services & Complaint Department), Dato’ Theng Book (Head of MCA Selangor Public Services & Complaint Department), Dato' CK Lim (Legal Adviser of MCA Selangor Public Services & Complaint Department), Allan Liew (Deputy Head I of MCA Selangor Public Services & Complaint Department) together with complainers who are standing behind.
According to Dato’ Theng Book the charges are unfair to telco
users. He urges telco companies to gives a reasonable explanation in 2 weeks
time without fail. If not, MCA Selangor Public Srvices and Complaints
Department will brings this issue and send memorandum to Ministry who is in
charge with telecommunication and Malaysia Communication and Multimedia
Commissioner.
According to Allan Liew this issue should not be view just
on the charges but also others secondary problems especially during business
conversation through phone. It affects the running of the business as when the
phone suddenly hang up half way discussing, the client will misunderstands that
the company is not interested in dealing with them and disrespectful to them.
In addition, he personally also faced this problem before where complainers
misunderstand that he have the intention to hang up the call during half way
conversation.Meanwhile, Kelvin said that drop-call occurs after 1-2 minutes and he received a lot of complaints on this issues and Dato' CK Lim is unable to accept the accuses given by telco companies regarding on blindspot in the area.
MCA Selangor Public Services and Complaints
Department hopes that government will take a step in monitoring the service
provided by telco user so that telco companies will not monopoly the
telecommunication market and grant more license to open up more telco companies
so that users can have a better choice. Besides, government should provide a
department to let telco users to voice out any of their opinions and
dissatisfaction of the service.
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